This policy applies to every paid registration for events organised by MEC Society ("MEC", "we", "us"), whether you paid online through SSLCommerz or by mobile wallet transfer.
Refund timeline
Once a refund is approved, it is processed within 7 to 10 working days. The money is returned to the same card, bank account or mobile wallet you paid with. We will email you when the refund has been issued.
Returns
MEC sells event registrations only. There are no physical goods to return, so a "return" means cancelling your registration and receiving a refund under the rules below.
When you are eligible for a refund
- MEC cancels the event. You receive a full refund. You do not need to ask for it.
- MEC moves the event to a new date. Your registration stays valid for the new date. If you cannot attend, you may ask for a full refund up to 3 days before the new date.
- You cancel at least 3 days before the event starts. You receive a full refund of the amount you paid.
- You were charged twice or charged the wrong amount. We refund the extra amount in full.
When a refund is not available
- You cancel less than 3 days before the event starts.
- You do not attend the event.
- You are refused entry because you broke the Terms & Conditions.
If you cannot attend, you may transfer your registration to another person instead. Contact us before the event with the new attendee's name, email and phone number.
Discounted and free registrations
A refund covers only the amount you actually paid after any discount code. Free registrations have nothing to refund.
How to request a refund
- Call us on 01328-900956, or message us through our Facebook page.
- Give us your ticket code, the email address you registered with, and the payment transaction ID.
- We review the request and reply within 2 working days.
- If we approve it, the refund is processed within 7 to 10 working days.
Your registration is cancelled when the refund is approved, and your ticket can no longer be used.